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Terms and Conditions for Your umi555 Account

These terms govern how your umi555 account works — from how you deposit using DANA, OVO, or GoPay, to how withdrawals are processed and when access may be restricted based on local law. Reading them before you start means no surprises later.

Account eligibility applies where local law permitsDANA, OVO, GoPay wallet rules includedWithdrawal and verification conditions listedSubject to change — check this page regularlyAvailable to eligible Indonesia regions
umi555 Terms and Conditions for Your umi555 Account
TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or you want to dispute a decision made under them — such as an account suspension or a held withdrawal — our support team can walk you through the specifics. Contact us through the channels below and reference your account ID when you do.

Live Chat The fastest way to ask about a term, a suspended transaction, or an account hold. Available directly from your account dashboard on mobile or desktop.
Email Support For formal disputes or written records of a terms-related decision, send your query by email. Include your account ID and the specific clause in question.
Account Help Centre The Help Centre covers common terms questions — wallet eligibility, withdrawal conditions, account verification steps — without needing to contact us directly.
HOW WE HANDLE THIS

Security, Data and Your Account Rights

These terms also cover how we store and handle your account data, how long we keep it, and what you can ask us to do with it. Your account credentials are held under standard encryption. E-wallet details you use for DANA, OVO, or GoPay deposits are not stored beyond what is needed to process and verify your transaction.

Account Data Retention

We keep your account data for as long as your account is active and for a period after closure as required. You can request a summary of what we hold by contacting support.

Cookie and Session Use

We use session cookies to keep your account login active on mobile. These are cleared when you log out. No payment data is stored in cookies at any point.

Wallet Verification

When you add a DANA, OVO, or GoPay wallet, we verify ownership before the first withdrawal. This is a one-time step and protects your account from unauthorised withdrawals.

Requesting Changes or Corrections

If your account details are wrong — name, registered wallet, phone number — contact support with proof and we will update the record. Changes to wallet ownership follow stricter verification.

Common Questions About These Terms

These are the questions we get most often about how the terms apply to real account situations — wallet holds, account closures, data requests, and what happens if the terms change.

Access and eligibility depend on local law in your region. Where local regulation restricts this type of account activity, these terms do not override that. Check your local rules before opening an account.

Any deposit in transit when a suspension occurs is held pending the account review. Once the review concludes, the funds are either returned to your wallet or released to your account depending on the outcome.

Yes. Contact support through live chat or email with your account ID and a deletion request. We will confirm what data we hold and process the request in line with our retention policy.

We post updates directly to this page. Continued use of your account after a change is published means you accept the updated terms. We recommend checking this page if you notice a prompt after logging in.

Using another person's GoPay or DANA wallet, submitting false account details, or attempting to manipulate account transactions are all breaches. Accounts flagged for these are suspended and reviewed before any decision is made.

Open a case through live chat or email support, referencing your account ID and the decision you want to dispute. Our team will review the case and respond with the basis for the original decision.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.