Reference

Our Terms, Your Rights, One Clear Place

Everything governing how umi555 operates — account rules, usage terms, and how we handle your data — is set out here for eligible Indonesia regions. What applies to you depends on local law where you access the platform.

Account TermsUsage PolicyData HandlingEligibility by RegionContact for Policy Queries
umi555 Our Terms, Your Rights, One Clear Place
POLICY CONTACT PATHS

How to Reach Us About Legal and Policy Matters

If you have a question about your rights under our terms, a data request, or a policy clarification, the three channels below are the correct routes. Response times vary by channel and query type; policy questions may take longer than account-access issues.

Live Chat Open live chat from your account dashboard for real-time policy questions. Available during platform operating hours; agent will escalate legal queries to the policy team.
Email Support Send detailed policy or data-request queries by email. Include your registered account ID so we can locate your records without delay and respond to the right account.
Account Help Centre The Help Centre inside your account lists policy articles, covers DANA, OVO, and GoPay transaction terms, and lets you submit a formal policy query with supporting details attached.
HOW WE HANDLE POLICY

Data Handling, Cookies, Security and Your Account Rights

We keep account security and data practices consistent across every session — whether you log in via mobile in Palembang or on desktop anywhere else in Indonesia. Here is how each area works in practice.

Data Retention

Account data, including transaction records for DANA, OVO, and GoPay deposits, is retained for the period required by our operational obligations. You may request a summary of held data via email.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember wallet preferences. No third-party advertising cookies are placed without a separate consent notice on the page.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. Any change to your registered e-wallet — DANA, OVO, or GoPay — triggers a re-verification step before the update takes effect.

Requesting Changes or Deletion

To update personal details or request account deletion, submit a written request through email or the Help Centre. We will confirm receipt and complete verified requests within the period our policy sets.

What You Actually Want to Know About Our Terms

These are the policy questions we get asked most often. Each answer reflects how our terms work in practice for accounts accessed in Indonesia, where local law and eligible regions apply.

Yes, where access is permitted by local law. Our terms apply to every account regardless of location, and local regulation applies on top of them if it is stricter.

The current version is always on this page. Your account creation timestamp records which version was active when you registered. Contact support if you need a historical copy.

Yes. Send a data request by email from your registered address, include your account ID, and our policy team will compile and return a summary of the data we hold for your account.

Transaction records tied to your account are retained under our data retention policy. Each e-wallet's own records sit with DANA, OVO, or GoPay respectively — we hold only the platform-side log.

Raise the dispute via live chat or email with your account ID and the relevant transaction or session detail. Our policy team reviews and responds; escalation paths are noted in the Help Centre.

We update terms when platform features or regulatory conditions require it. A notice is placed on this page and, for material changes, sent to your registered contact detail before the change takes effect.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.